TERMS & CONDITIONS

Last updated: January 21st, 2025

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.plex-tuning.com website (the “Service”) operated by PLEX TUNING O.E. (“us”, “we”, or “our”).

Your access to and use of the Service is subject to your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the Service.

Changes to Terms of Service

You may review the latest version of our Terms of Service on this page at any time. Any new features added to the Service will be governed by these Terms. We reserve the right to update, modify, or replace any part of the Terms by posting updates on our website. It is your responsibility to periodically check this page for changes.

If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to use the Service after revisions are posted, you agree to be bound by the revised terms. If you do not accept the new Terms, please discontinue using the Service. For material changes, we will aim to provide at least 15 days’ notice before they take effect. What constitutes a material change will be determined at our sole discretion.

Creating a User Account

When creating an account, you must provide us with accurate, complete, and up-to-date information at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding your password and any activities, or actions taken under it, whether on our Service or a third-party service.

You agree not to disclose your password to any third party and must notify us immediately if you become aware of any security breach or unauthorized use of your account. Your username must not impersonate another person or entity, be unavailable for lawful use, infringe on someone else’s rights (such as a trademark), or contain offensive, vulgar, or obscene content.

Terms of Purchase and Compliance with Applicable Laws

If you wish to purchase any product or service available through the Service (“Purchase”), you may be required to provide certain information relevant to your Purchase, including, but not limited to, your credit card number, its expiration date, your billing address, and shipping details.

You represent and warrant that: (i) you are legally authorized to use any credit card(s) or other payment method(s) in connection with any Purchase, and (ii) the information you provide is true, accurate and complete.

By submitting this information, you authorize us to share it with third parties as necessary to complete the Purchase.

We reserve the right to refuse or cancel any order due to reasons such as product availability, pricing errors, or suspected fraud or illegal activity.

You are required to comply with our Disclaimer, Warranty and Return Policy, and ensure compliance with all laws, ordinances, and regulations applicable to your activities on our sites. Certain PLEX TUNING products may be used solely on vehicles used in sanctioned competition which may never be used on a public road or highway, unless permitted by specific regulatory exemption. Installers/users located outside GREECE should act in accordance with their local laws and regulations.

It is the responsibility of the installer or user of these products to ensure that they are used in compliance with all applicable laws and regulations, and these products must not be purchased if the intent is to use them in an unlawful manner.

Modifications to the Service

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

Errors, Inaccuracies and Omissions

Prices for our products are listed excluding VAT and are subject to change without prior notice. Occasionally our website may contain information that includes typographical errors, inaccuracies, or omissions related to product descriptions, pricing, and availability. We may encounter delays in updating information on the Service and in our advertising on other web sites. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information as necessary without prior notice if any information in the Service is found to be inaccurate.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of PLEX TUNING O.E. and its licensors. The Service is protected by copyright, trademark, and other laws of both GREECE and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of PLEX TUNING O.E..

Domain Name

The official domain name is www.plex-tuning.com or www.plextuning.com. PLEX TUNING O.E. reserves the rights to all domain names containing its trademark “PLEX TUNING.”.

Under no circumstances shall third parties independently register versions of this domain name.
PLEX TUNING O.E. distributors and dealers may host their own web sites to promote and sell PLEX TUNING products. However, the domain names may not contain the name PLEX TUNING.

PLEX TUNING O.E. may, upon request and review, place links from plex-tuning.com to these sites and links may be located in the dealer lists.

Third Party Links

Our Service may contain links to third-party web sites or services that are not owned or controlled by PLEX TUNING O.E..

PLEX TUNING O.E. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that PLEX TUNING O.E. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Confidentiality

Each Party shall keep all materials and information received from the other confidential, including but not limited to data, reports, designs, and business information, in any form. Confidential information may only be used for purposes directly related to this Agreement, unless prior written consent is given.

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including but not limited to your breach of these Terms.

Upon termination, your right to use the Service shall immediately cease. If you wish to terminate your account, you can simply stop using the Service. Termination will not affect any rights or obligations that accrued prior to termination.

Limitation Of Liability

In no event shall PLEX TUNING O.E., nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to, use of, or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access to,use of,or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if we have been advised of the possibility of such damages, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

PLEX TUNING O.E. its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure, or available at any specific time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your expectations.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Greece, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions shall remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we may have had regarding the Service.

Contact Us

Questions about the Terms of Service should be sent to us at [email protected]

PRIVACY POLICY

Last updated: January 21st, 2025

PLEX TUNING O.E. (“us”, “we”, or “our”) operates the website www.plex-tuning.com (hereinafter referred to as the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have in relation to that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.plex-tuning.com

DEFINITIONS

Service
Service is the website www.plex-tuning.com operated by PLEX TUNING O.E.

Personal Data
Personal Data refers to information about a living individual that can be identified from that data (or from that data combined with other information in our possession or likely to be obtained).

Usage Data
Usage Data refers to data that is collected automatically, either generated by the use of the Service, or derived from the Service’s infrastructure (for example, the duration of a page visit).

Cookies
Cookies are small files stored on your device (computer or mobile device).

Data Controller
A Data Controller refers to the natural or legal person who, either alone or jointly with others, determines the purposes for which, and the manner in which, any personal information is processed.
For the purposes of this Privacy Policy, we are the Data Controller of your Personal Data.

Data Processors (or Service Providers)
Data Processor (or Service Provider) refers to any natural or legal person who processes data on behalf of the Data Controller. We may engage various Service Providers to process your data more effectively.

Data Subject (or User)
A Data Subject is any living individual who uses our Service, and is the subject of Personal Data.

Information Collection and Use
We collect several types of information for various purposes to provide and improve our Service to you.

TYPES OF DATA COLLECTED

Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information, that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address (including State, Province, ZIP/Postal code, and City)
• Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all of these communications by following the unsubscribe link or instructions provided in any email we send.
You may also contact us directly at [email protected] to request removal from our marketing communications.

Usage Data
We may collect information on how the Service is accessed and used (“Usage Data”). This may include details such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the date and time of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Tracking Cookies Data
We use cookies and similar tracking technologies to monitor activity on our Service and we store certain information.

Cookies are small files containing data, which may include an anonymous unique identifier.
These cookies are sent to your browser from a website and stored on your device. We also use other tracking technologies such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to notify you when a cookie is being sent. However, if you do not accept cookies, you may not be able to access certain portions of our Service.

Examples of Cookies We Use:
• Session Cookies: We use Session Cookies to operate our Service
• Preference Cookies: We use Preference Cookies to remember your preferences and various settings
• Security Cookies: We use Security Cookies for security purposes

USE OF DATA
PLEX TUNING O.E. uses the collected data for various purposes:

·To provide and maintain our Service
·To notify you about changes to our Service
·To allow you to participate in interactive features of our Service when you choose to do so
·To provide customer support
·To gather analysis and valuable information so that we can improve our Service
·To monitor the usage of our Service
·To detect, prevent and address technical issues
·To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about, unless you have opted not to receive such information.

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), PLEX TUNING O.E. legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

PLEX TUNING O.E. may process your Personal Data for the following reasons:

·We need to perform a contract with you
·You have given us permission to do so
·The processing is in our legitimate interests and it is not overridden by your rights
·For payment and delivery processing purposes
·To comply with the law

Retention of Data
PLEX TUNING O.E. will retain your Personal Data only as long as necessary for the purposes outlined in this Privacy Policy. We will retain and use your Personal Data to comply with our legal obligations (for example, if we must retain your data to adhere to applicable laws), resolve disputes and enforce our legal agreements and policies.

Additionaly, PLEX TUNING O.E. will retain Usage Data for internal analysis purposes. This data is generally retained for a shorter duration, unless is used to enhance security, improve the functionality of our Service, or we are legally obligated to retain it for longer periods.

Unless you object to our marketing, withdraw your consent or cancel your newsletter subscription, marketing data may be retained permanently.

Transfer of Data
Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdictions where data protection laws may differ from those of your jurisdiction.
If you are located outside Greece and choose to provide information to us, please note that we will transfer your data, including Personal Data, to Greece and process it there.
By consenting to this Privacy Policy and submitting your information, you agree to this transfer.

PLEX TUNING O.E. will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Data will occur to an organization or a country unless adequate controls are in place to ensure the security of your data and other personal information.

Disclosure of Data

Disclosure for Law Enforcement
Under certain circumstances, PLEX TUNING O.E. may be required to disclose your Personal Data if required by law or in response to valid requests from public authorities (e.g. a court or a government agency).

Legal Requirements
PLEX TUNING O.E. may disclose your Personal Data in the good faith belief that such action is necessary to:
·comply with a legal obligation
·protect and defend the rights or property of PLEX TUNING O.E
·prevent or investigate possible wrongdoing in connection with the Service
·protect the personal safety of users of the Service or the public
·protect against legal liability

Security of Data
The security of your data is important to us, however, please remember that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to utilize commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Your Data Protection Rights under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. PLEX TUNING O.E. aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us for assistance.
• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your Personal Data.
• The right of restriction. You have the right to request that we restrict the processing of your personal information.
• The right to data portability. You have the right to receive a copy of the information we hold about you in a structured, machine-readable and commonly used format.
• The right to withdraw consent. You have the right to withdraw your consent at any time where PLEX TUNING O.E. relies on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
• You have the right to lodge a complaint with a Data Protection Authority regarding our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the collected data to track and monitor the use of our Service. This data may be shared with other Google services in accordance with their privacy policies. Google may use the collected data to contextualize and personalize ads shown through its advertising network.
You can opt out of sharing your activity on the Service with Google Analytics by installing the Google Analytics opt-out browser add-on. This add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sending information to Google Analytics about your visit activity.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page.

Behavioral Re-marketing
PLEX TUNING O.E. uses re-marketing services to advertise on third-party websites after you have visited our service. We, along with our third-party vendors, use cookies to inform, optimize, and serve ads based on your previous visits to our Service.

Google AdWords
Google AdWords re-marketing services are provided by Google Inc.
You can opt out of Google Analytics for Display Advertising and customize Google Display Network ads by visiting the Google Ads Settings page.
Google also recommends installing the Google Analytics Opt-out Browser Add-on for your web browser. This add-on allows visitors to prevent their data from being collected and used by Google Analytics.
For more information about Google’s privacy practices, please visit the Google Privacy Terms page.

Facebook
The Facebook re-marketing service is provided by Meta Platforms, Inc.
You can learn more about interest-based advertising on Facebook by visiting this page.
To opt-out from Facebook’s interest-based ads, follow these instructions from Facebook.
Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA, the Digital Advertising Alliance of Canada in Canada, or the European Interactive Digital Advertising Alliance in Europe, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy.

Payments
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:
• PayPal / Braintree

Their Privacy Policy can be viewed at this link

• Viva Payments
Their Privacy Policy can be viewed at this link.

THIRD PARTY LINKS
Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. We are not responsible for the accuracy or completeness of third-party content.

CHILDREN’S PRIVACY
Our Service is not intended for anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verified parental consent, we will take steps to delete that information from our servers.

CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. Any changes will be posted on this page and we will notify you via email and/or a prominent notice on our Service, prior to the changes becoming effective. The “effective date” at the top of the Privacy Policy will also be updated.
You are advised to review this Privacy Policy periodically to stay informed about any changes. Changes to the Privacy Policy become effective when posted on this page.
This Privacy Policy applies only to information collected through our Service and not to any third-party services or offline interactions.

CONTACT US
For questions about this Privacy Policy, please contact us:
• By email: [email protected]
• Tel: +30 213 034 0031
• By visiting this page on our website:

WARRANTY

Introduction and Consumer Law
This policy is designed to comply with applicable warranty laws and regulations in your country of residence. These may include statutory warranties, rights to repair, replacement, or refund, and other protections. For consumers covered by consumer protection laws in their country of residence, the benefits conferred by Plex Tuning’s one-year warranty are in addition to all rights and remedies provided by such laws, including but not limited to these additional rights.

Disclaimer
Plex Tuning shall not be held responsible for any damages, however caused, to any persons or equipment during the installation or operation of its products. Plex Tuning products are designed for off-road use only and do not claim to meet local safety or emissions laws. The specifications provided in product documentation, advertising, on our website, and other materials are subject to change at Plex Tuning’s discretion without prior notice. Plex Tuning assumes no responsibility for any claims or damages arising from the use of its documentation or products, including, but not limited to, claims or damages based on the infringement of patents, copyrights, or other intellectual property rights.

Eligibility for Warranty
To be eligible for warranty coverage, all Plex Tuning products must be registered within 30 days of the date of purchase.

Warranty Period
Plex Tuning offers a one-year warranty for electronic devices. This warranty covers any defects in materials or workmanship under normal use.

Warranty Coverage
Plex Tuning warrants its products to be free from defects in material and workmanship for the specified period. If a defect is discovered, Plex Tuning will, at its discretion, repair or replace the product free of charge, including parts and labor. The customer is responsible for ensuring that the product is installed and used in accordance with Plex Tuning’s instructions. Any damage resulting from improper use, installation, or unauthorized modification is excluded from warranty coverage.

For EU Consumers
If your product is defective within the two-year statutory warranty period under EU law, you are entitled to a repair, replacement, or refund. These rights exist in addition to Plex Tuning’s one-year warranty.
For assistance with claims related to your legal rights under EU law, please contact our service center.

Return for repair
Attention: To return a product for repair under warranty, please follow the detailed instructions in our Repair Policy section.

Returns for EU Consumer (Cooling-Off Period)
Under EU consumer law, consumers may return non-defective products within 14 days of purchase.
Please ensure that you follow the instructions stated below for the return process.

Conditions for Returns:
Returns may be accepted under the following conditions:
• Prior written approval from Plex Tuning is required.
• The product must be unused, in resellable condition, and returned in its original packaging.
• The return will be processed only after the item is received and inspected.

Return Instructions
Please follow the instructions below when packing and sending your product for return:
• Contact us at [email protected] with your proof of purchase (invoice) and the reason for return
• Wait for approval before shipping the product to our facilities.
• Upon return approval, please use a secure courier shipping method
• Use the original packaging to return the item.
• Pack carefully to prevent damage during shipping. Plex Tuning is NOT responsible for lost or damaged items in transit.
• EU consumers are responsible for shipping costs to our facilities. No restocking fee will apply during this 14-day cooling-off period, as required by EU law.
• All returns should be sent to the following address:

Plex Tuning O.E.
5klm Varis Koropiou Avenue,
19400 Koropi – Athens, GREECE
Tel: +30 213 034 0031

Exclusions to Warranty
This warranty does not cover:
• Cosmetic damage (e.g., finishes, normal wear and tear).
• Damage resulting from accidents, misuse, tampering, unreasonable use, or failure to follow the provided installation and operation instructions.
• Products that have been modified or used for commercial purposes, or serviced by unauthorized repair agents.
• Failure to perform reasonable maintenance.

Limitation of Liability
The warranty provided above, along with Plex Tuning’s obligations and liabilities, and the customer’s rights and remedies, are exclusive and replace all other warranties, guarantees, obligations, liabilities, rights, and remedies, whether expressed or implied, arising by law or otherwise. This includes, without limitation, any implied warranties of merchantability or fitness for a particular purpose, as well as any obligations or liabilities arising from tort or resulting in loss of use, revenue, profit, or any incidental or consequential damages.

Contact Us
For any warranty-related questions or to begin the warranty claim process, please contact us:
• Email: [email protected]
• Phone: +30 213 034 0031